Customer Experience Management

NBW
Last Update September 20, 2023
1 already enrolled

About This Course

In the age of the Fourth Industrial Revolution, technology has transformed the way we connect, but the heart of every business remains unchanged: our customers. True success isn’t measured by the product you sell, but by the experience you deliver. Every interaction, every touchpoint, is an opportunity to inspire, engage, and foster loyalty.

This course isn’t just about metrics or tools; it’s about cultivating relationships. It’s about understanding the holistic journey of your customers and using every innovation at our fingertips to enhance it. Together, we’ll move beyond transactions and focus on transformational experiences.

The future belongs to those who place customers at the center of their universe. Let’s not just meet expectations, but elevate them, one experience at a time.

Curriculum

106 Lessons

What is Customer Experience (CX)?

Insights by Shep Hyken
What An Idea!
Not having arranged for any of his connections to be ready to receive and share the OTP
Summary
The Customer Journey
During the pre-purchase stage
Customer Journey
How does the understanding of customer journey help a brand create a positive Customer Experience?
Summary
What is CX?
Let’s look at the botanical garden visit scenario again. 
What is the main focus of CX?
Summary
CX Impact on Bottom Line & Brand
Insights by Steve Jobs
What impact does positive CX have on a brand?
Summary
Why CX Needs Managing?
Positive CX can improve customer satisfaction
Which of the following is NOT true about managing CX of your brand?
Summary

CX While Onboarding

CX While Using The Product

CX During After-Sales Service

CX And Repeat Sales

Customer Retention

Course Summary

Assessment

Your Instructors

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communication-150x150

89.00749.00

88% off
Level
Intermediate
Lectures
106 lectures

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