Customer journey begins when the customer decides to buy a product and ends once the customer has made the purchase and successfully used the product.
Why does CX needs to be carefully designed and continually managed for a brand?
Helpful cross-sell suggestions when customers raise service requests positively influence customer’s perception and overall CX with after sales services of a brand.
What is a leading reason for CX management among industry experts?
Customer onboarding is a multi-stage process that improves a customers’ success with your brand offerings, only if completed manually.
A proper onboarding support for a customer impacts the CX by ensuring that the ____________________________________________.
If your product packaging contains detailed user guides and installation instructions, then you need not provide installation support to your customers
Cognitive dissonance is a form of buyer’s remorse in which a customer may feel post-purchase anxiety, feeling uncertain whether they made the right decision to buy your product or not.
How does social proof improve CX and reduce buyer’s remorse?
Up-selling increases the overall CX by helping customers know a more appropriate product or service that would cater to their needs, even if it’s of higher value than their previous choice.
When an existing customer of an apparel brand comes back for a repeat purchase of formal shirts and is presented with recommendations for purchase of neck-tie, trousers, and pocket squares; what kind of CX value-addition happens?
Co-creation is the process of product or service design, in which customers contribute product ideas, designs, content, and much more, thus co-creating the CX with the brand.
Which is the best way to reward customer loyalty?
High customer retention means more customers are staying with you due to positive CX, therefore, generating more opportunities for repeat business.
How can employees offer informed and actionable inputs regarding the onboarding process and help in improving the brand’s CX?
Product attributes such as the quality of material used, relevance of features, and design of the product, influence the overall CX.
_______________________ is the entire process that users go through when they start their journey as customers of your product or service
Reviews on social networking sites can provide organically generated customer feedback which can support directly collected data.
Automated service process for customer communication and information flow shortens the turnaround time (TAT) of your company’s after-sales service.